NetSuite for Field Service

The Scheduler helps streamline resource management and work orders. The solution offers the following features:

• Assign the right job to the right technician - every time. Schedule individuals and teams (groups).
• Schedule jobs based on technician skills, proximity, and availability with real-time status and location updates.
• Enhance on-site efficiency by providing technicians with full insight into all job details.
• Provide immediate assistance from the office by mirroring what is visible on the technician's mobile app.

The Mobile App provides technicians with access to all the information they need to perform their jobs, including job descriptions, history, and spare parts. At the same time, technicians can report all completed work, material consumption, etc., in real-time.

This can help technicians work more efficiently, reduce the number of trips, and provide better service to customers. The mobile app also simplifies communication and collaboration between field technicians and administrative staff.

• Giving field technicians direct access to all historical data and complete job insights improves efficiency on-site.
• Increasing the number of completed repairs on the first visit reduces the number of service vehicles.
• Reducing the number of calls to the office by providing full access to customer and facility history.
• Improving compliance and efficiency by simplifying administration with customized checklists and forms.
• Expediting cash flow by verifying work in the field with digitally captured photos and signatures.
• Reducing inventory losses and improving spare parts availability with the ability to manage inventory from the field.
• Maintaining positive customer relationships by automating approvals in the field.