NetSuite for Field Service
NetSuite provides a powerful field service solution that can help installation, maintenance, and service companies improve productivity, reduce costs, and increase profitability while enhancing customer service.
Cloud-based ERP Field Service Solution
- A real-time view of your entire business
- Drag and drop planning board
- Inventory management
- Mobile app for enhanced field mobility
- 360-degree customer view
- Real-time job status tracking
- Asset management with service history
- Real-time reporting and analysis
- Improved cash flow with on-the-job approvals and invoicing
- Improved customer retention and referrals
- No third-party integrations
ERP for Field Service
NetSuite Field Service Management enables organizations to increase the efficiency of their service delivery by integrating, automating, and digitizing all processes from start to finish, helping to reduce operating costs.
Through improved scheduling and workforce management, resource utilization is optimized, which directly impacts and reduces costs.
NetSuite Field Service Management helps increase customer satisfaction by ensuring that companies can deliver more efficient and profitable field service, creating a positive customer experience.
Key Benefits
-
Streamline Scheduling and Dispatch:
Easily assign jobs, matching resources based on skills, availability, and location. -
Improve Field Visit Outcomes:
Provide technicians with real-time access to the customer data, asset history, and service records they need to complete the job efficiently. -
Increase Customer Satisfaction:
Deliver timely service that solves the customer's problem on the first visit. -
Reduce Costs:
Better utilization of technicians reduces the need for overtime. Centralized inventory management increases the success rate of first visit repairs and reduces waste and inventory write-offs. -
Enhance Business Information Management:
Make informed decisions and gain insight using data from a single system.
Mobile App
Give field technicians anywhere, anytime access to the information they need without having to call the office for missing information.
- Increase mobility and productivity
- View all job details for the technician in the field
- Access asset and equipment history
- Streamline data collection
- Manage spare parts inventory
- Take photos and get signatures
- Enter and approve expenses
Scheduling
A drag-and-drop scheduling board increases efficiency by assigning jobs to the right technician based on their skills and location, or based on the equipment being serviced.
- Easily schedule technicians
- Assign the right technician to the right job
- Flexible work order creation processes
- Dispatch work orders with complete detail
- Monitor job status and delays in real time
Solutions for Field Service in NetSuite
- Low resource utilization
- Limited resource overview
- Repeated calls and follow-ups
- GPS tracking and a dynamic scheduling board speed up response time and optimize resource utilization.
- Reduced scheduling time
- Increased productivity
- Inventory loss and waste
- Low first-time fix rate (FTFR)
- Expensive spare parts
- Supply chain delays
- Billing issues leading to missed/delayed revenue
- Management and tracking of field inventory directly in NetSuite reduce inventory losses, improve field inventory visibility, and increase the first-time fix rate (FTFR).
- Reduced inventory write-downs
- Decreased waste
- More successful first-time repairs
- 100% inventory visibility
- Delays due to paperwork
- Manual data processes
- Handling customer disputes
- Fully digitized work instructions and reporting reduce administration and improve the customer experience.
- Reduction of unnecessary customer credits
- Increased productivity
- Enhanced efficiency
- Fewer customer disputes
- No asset history in the field
- Time spent calling for more information
- Extra work
- Capturing and accessing asset history and customer information directly in NetSuite helps technicians diagnose and resolve problems faster, which in turn improves communication with customers.
- Improved customer experience and communication
- Faster issue resolution
- Reduced repair time
- Increased efficiency
- Non-digital record-keeping poses business risks
- Inability to maintain compliance
- Safety risks to technicians, customers, and the public
- Fully digitized compliance and safety forms combined with workflows and implementation guidelines enable compliance and can, in some cases, reduce insurance premiums.
- Improved compliance
- Faster implementation of new work forms
- Improved quality
- Reduced insurance premiums
- Incompatible systems
- High cost of managing integrations/connections
- Resource-intensive system management
- The Field Service Management module is fully integrated into NetSuite. No integrations or connections are required. One system for all business management eliminates additional costs.
- Reduced IT costs
- A fully integrated and flexible platform that supports business growth
- Slow decision-making
- Poor resource planning
- Lost revenue due to customer retention issues
- Slow reporting due to inaccessible data in various systems
- NetSuite offers a fully integrated platform that enables insights and analysis via dashboards to drive and accelerate decision-making, planning, and reporting.
- Eliminated reporting gaps
- Increased efficiency
- Improved data integrity
- Real-time reporting and decision-making
About Oracle NetSuite
NetSuite has been a globally recognized leader in cloud-based ERP systems for more than 25 years. As part of Oracle, NetSuite is a stable and reliable partner for businesses around the world. More than 40,000 companies have chosen NetSuite, and more are discovering the benefits and reliability of this ERP.
NetSuite is designed to manage entire business operations in the cloud, which has been its foundation since its inception. This makes NetSuite the perfect ERP for companies looking to grow and become more efficient. With its scalability, NetSuite easily adapts to the needs of small businesses as well as large global enterprises.
Why choose xperitus
xperitus has extensive experience in implementing ERP systems. With our broad expertise across multiple companies and industries, we have developed a deep understanding of business operations that is essential to delivering system solutions that truly meet your needs.
We are committed to building and maintaining long-term relationships with our customers, and we aim to be your trusted partner, helping you every step of the way.
Key Benefits
Enhanced Service
Simplified Planning
Valuable Insights
Effective
Reduced Costs
Increased Quality
Get In Touch
Feel free to contact us for more information about how our services and products can help your specific business.